We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
Through COVID 19:
As a practice we must continue to follow the strict infection, prevention and control measures to limit the risk of the virus to you as patients and to our staff. This means that where possible our staff and clinicians will remotely triage and assess your needs before determining if a face-to-face appointment is required. If your needs can be met safely via the telephone or video consultation then this will take place.
If a Clinician feels you require a face-to-face appointment then this will be arranged. We have been operating in this way since the start of the pandemic in order to continuing providing all patients with access to our services.
The current pandemic situation is challenging for everyone in different ways and we appreciate that the situation we all find ourselves in can be frustrating sometimes. Unfortunately a number of our staff have recently experienced foul and abusive language or behaviour from a minority of patients.
This is not acceptable and we will not tolerate this sort of behaviour towards our staff - all of whom continue to work tirelessly during this pandemic. In line with our zero tolerance policy, if you are found to be abusive towards members of staff then appropriate action will be taken. You can read the full policy by requesting a copy from the Practice Manager.