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You have a right to expect to be greeted courteously and be shown politeness and respect at all times.

You have a responsibility to be courteous to our staff and considerate to other patients.

You have the right to be an equal partner in your healthcare.

You should be offered full information on your illness, treatment options, tests required and expected outcomes. If your doctor advises further referral to a specialist, you will be fully involved in that decision, subject to your doctor's professional judgement.

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Private physiotherapist in Lancaster